How User Interface, User Experience and Customer Experience relate

As some of you might know, I’m working on a series of books about Software Development Concepts.

Among many other things, one of the books cover the basics of User Experience (UX), User Interface (UI), and Customer Experience (CX).

Tonight, I wanted to help my readers to visualize the difference between those. Here’s what I’ve come up with so far:

This diagram is directly inspired by the one published here by Michael Janda, extended with some ideas of mine.

Now that I have created the visualization, I can continue explaining those concepts… one by one ;-)

That's it for today! ✨

About Sébastien

Hello everyone! I'm Sébastien Dubois. I'm an author, founder, and CTO. I write books and articles about software development & IT, personal knowledge management, personal organization, and productivity. I also craft lovely digital products 🚀

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