How User Interface, User Experience and Customer Experience relate
Learn about UI, UX and CX
As some of you might know, I’m working on a series of books about Software Development Concepts.
Among many other things, one of the books cover the basics of User Experience (UX), User Interface (UI), and Customer Experience (CX).
Tonight, I wanted to help my readers to visualize the difference between those. Here’s what I’ve come up with so far:
This diagram is directly inspired by the one published here by Michael Janda, extended with some ideas of mine.
Now that I have created the visualization, I can continue explaining those concepts… one by one ;-)
That's it for today! ✨
About Sébastien
I'm Sébastien Dubois, and I'm on a mission to help knowledge workers escape information overload. After 20+ years in IT and seeing too many brilliant minds drowning in digital chaos, I've decided to help people build systems that actually work. Through the Knowii Community, my courses, products & services and my Website, I share practical and battle-tested systems. You can follow me on X 🐦 and on BlueSky 🦋.
I am an author, founder, and coach. I write books and articles about Knowledge Work, Personal Knowledge Management, Note-taking, Lifelong Learning, Personal Organization, and Zen Productivity. I also craft lovely digital products.
If you want to follow my work, then become a member and join our community.
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